899bat Terms and Conditions

1 General Provisions

899bat is an online gaming and betting platform that provides various casino games, sports betting, and live gaming services for users in Bangladesh. These terms and conditions ("Terms") govern all aspects of using the 899bat platform.

By using our website, mobile application, or any related services, you agree to comply with these Terms, our Privacy Policy, and our Responsible Gaming Guidelines. If you do not agree with these Terms, please refrain from using our platform.

899bat reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the revised Terms.

2 Account Registration

To use 899bat's services, you must create a personal account. You are required to provide accurate and truthful information during registration. Providing any false information may result in account suspension or closure.

2.1 Single Account Policy

Each person may create only one account. Operating multiple accounts on behalf of the same individual or household is strictly prohibited. If multiple accounts are detected, all accounts and associated winnings may be forfeited.

2.2 Account Security

The security of your account is entirely your responsibility. Always keep your login details, password, and account information confidential. In the event of unauthorized access, notify our support team immediately.

• Use a strong password (a combination of letters, numbers, and special characters).
• Avoid logging in on public or shared devices.
• Change your password regularly.
• Do not give any third party access to your account.

3 Age and Eligibility

To register on our platform and use our services, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must be a citizen or legal resident of Bangladesh.
• You must have a valid and active mobile banking account (bKash, Nagad, or Rocket) registered in your name.
• You must be of sound mental health and be using the service voluntarily.
• You must not be subject to any legal restrictions related to gaming.

Providing false information about your age at the time of registration is a serious violation. In such cases, the account will be closed and all deposited funds will be forfeited. This service is for 21+ only.

4 Account Verification

As a safe and trustworthy platform, 899bat reserves the right to verify the identity of its users. At any time, particularly before processing a withdrawal request, we may ask for the necessary documents to confirm your identity.

4.1 Required Documents

• Scanned copy of National ID (NID) or passport.
• Document proving current address (utility bill, bank statement, etc.).
• Verification of registered mobile number.
• Payment method verification (screenshot of mBanking account).

Withdrawal requests may not be processed until the verification process is complete. All information provided will be kept confidential and used solely for verification purposes.

5 Deposits and Withdrawals

5.1 Deposits

The following mobile banking methods can be used to deposit funds into your 899bat account:

• bKash
• Nagad
• Rocket

Always use your own mobile banking account when making a deposit. Deposits from third-party accounts are prohibited and such transactions will be cancelled.

5.2 Withdrawals

Withdrawal facilities are provided via the same payment method (bKash, Nagad, or Rocket). Important information about withdrawals:

• Minimum withdrawal amount: ৳800.
• Typical withdrawal processing time: within 1 hour.
• Account verification must be completed before a withdrawal can be processed.
• Withdrawals may be restricted until active bonus wagering requirements are met.

899bat reserves the right to verify any unusual withdrawal requests. If fraud or a violation of the rules is suspected, a withdrawal may be temporarily put on hold.

6 Bonuses and Promotions

6.1 Welcome Bonus

New users are eligible to receive a 200% bonus of up to ৳20,000 on their first deposit. For example:

• Deposit ৳1,000 → ৳2,000 bonus → total balance ৳3,000.
• Deposit ৳22,000 → ৳20,000 bonus → total balance ৳42,000.

6.2 Bonus Terms

• The welcome bonus applies only once per user.
• Bonus funds cannot be withdrawn directly; the wagering requirement must be met first.
• There may be restrictions on using the bonus in certain games.
• The wagering requirement must be met within 30 days of claiming the bonus.
• If bonus abuse is suspected, 899bat reserves the right to cancel the bonus.
• 899bat reserves the right to change or cancel any bonus or promotion.

7 Gaming Rules

A variety of games are available on the 899bat platform, including slots, live casino, sports betting, and more. Each game has its own rules, which are determined in accordance with the guidelines of the respective game provider.

7.1 Game Providers

Our platform features games from world-class providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. Each game operates according to that provider's standards and fair play policy.

7.2 Technical Issues

If a technical issue occurs during a game, 899bat will resolve it based on the system logs. If a network disconnection affects the outcome of a game, the server record will be considered final.

In the event of any gaming dispute, 899bat's decision will be considered final, and we will handle every complaint fairly and transparently.

8 Prohibited Activities

The following activities are strictly prohibited on the 899bat platform. Violating these prohibitions will result in immediate account closure and forfeiture of all winnings:

• Playing games using any computer program, bot, or automated software.
• Creating multiple accounts to obtain bonuses or other advantages.
• Playing from another user's account or playing on behalf of a third party.
• Attempting to exploit any technical vulnerability or flaw in the game system.
• Using the platform for money laundering or other illegal financial activities.
• Operating an account using a false identity or forged documents.
• Attempting to interfere with the security or functionality of the platform.
• Attempting to harass or harm other users.

9 Responsible Gaming

899bat places the highest priority on responsible gaming. We believe that gaming is a form of entertainment and should never be a cause of financial or social problems.

• Do not bet beyond your means.
• Do not bet more to try to recover money you have lost.
• Do not play while under the influence of alcohol or in a disturbed state of mind.
• Never treat gaming as a source of income.

If you wish, you can visit our Responsible Gaming page to learn more about deposit limits, session limits, or self-exclusion options. Our support team is always ready to assist with responsible gaming matters. This service is for those aged 21 and above only.

10 Account Closure

10.1 Closure by User

You can request to close your account at any time by contacting us via live chat or emailing [email protected]. It is possible to withdraw any remaining balance before the account is closed (subject to wagering requirements being met).

10.2 Closure by 899bat

899bat reserves the right to close or suspend any account for the following reasons:

• Violation of any clause of these Terms.
• Suspicion of false information or fraud.
• Involvement in illegal activities.
• Account remaining inactive for an extended period.
• The need to apply a self-exclusion policy.

11 Limitation of Liability

To the maximum extent permitted by applicable law, 899bat will not be liable for:

• Losses caused by technical disruptions beyond our control.
• Issues caused by third-party services or network outages.
• Account damage due to unauthorized access (if caused by the user's own negligence).
• Consequences of financial decisions related to gaming.

899bat makes every effort to operate its platform safely and fairly. Our systems are protected by SSL encryption and modern cybersecurity technology.

12 Terms & Conditions Changes

899bat reserves the right to modify these terms and conditions at any time. For significant changes, we will try to notify account holders via email or a notice on the platform.

Continuing to use the platform after updated terms have been published will be considered your agreement to those changes. We therefore recommend visiting this page regularly.

13 Contact

If you have any questions or complaints about these terms and conditions, please contact us:

• 24/7 Bengali live chat support — available directly on the platform.
• Email: [email protected]

Our support team is ready to serve you in Bengali 24 hours a day, 7 days a week. Join us on live chat for any queries.